Footnotes

• Collaborators No other collaborator.

• Contributors PS-M and AR-V: study concepts and design, manuscript preparation, manuscript editing and final approval of the article. JC-C and DPR-T: acquisition of data, provided critical revision of the article, analysis, and interpretation, manuscript editing and final approval of the article. SMH-Z and RAC-M: provided critical revision of the article, manuscript preparation, manuscript editing and final approval of the article. AA, DG-B and LV: acquisition of data, analysis and interpretation, manuscript editing and final approval of the article.

• Funding The authors have not declared a specific grant for this research from any funding agency in the public, commercial or not-for-profit sectors.

• Competing interests None declared.

• Patient and public involvement Patients and public were not involved in this first phase of the study; in future, at the end of the observational study, we will involve the patient expectations, believes and experiences in the in-person consultation, telemedicine models in addition to the experiences of the healthcare workers seeing those patients through the qualitative analysis of the study.

• Provenance and peer review Not commissioned; internally peer reviewed.