The promotion of volunteer workers is an indispensable part of the human resources policy of self-help organizations and requires specific concepts. Using the example of the rheumatism league Baden-Württemberg -an organization with 65,000 members, 3,000 volunteers and 10 fulltime employees- there will be shown best- practice examples.
A successful concept covers the areas of recruitment, training, support and integration.
The support of volunteers should include four key areas:
1. Transfer of knowledge and professional competences
2. Individual support for personal development
3. Promotion of teamwork and social skills
4. Framework conditions (insurance cover, reimbursement of expenses)
The implementation of these requirements should be carried out by specifically trained volunteer managers on the basis of a strong and motivating personal relationship.
This strategy can be seen as a precondition for establishing a long-term relationship of the volunteer with the association, a successful local work, satisfied members and volunteers who perceive their work as satisfying and fulfilling.
Deputy managing director
Rheumatism League Baden-Württemberg e.V., Germany
Disclosure of Interest None declared