Volunteers are an integral part of any charity and it would be impossible to run a charitable organisation without the support of volunteers. Like paid staff they need to be trained, nurtured and rewarded but as volunteers they need to be handled in a very different way to employees.
People who volunteer do so for many differernt reasons and not always perhaps for the right reasons so managing volunteers takes great skill and diplomacy.
My talk will cover how to value volunteers, lessons we have learned from managing volunteers over many years as well as how to manage issues with volunteers and the lessons I've learned from my mistakes!
Disclosure of Interest None declared